REFUND POLICY

1. Refund Voided

• You have chosen a special or a custom package.
• Company—s policies, or policy, have been violated.
• Reasons such as —change of mind—, —disagreement with a partner—, or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
• The customer has not been contacted or is irresponsive for more than 2 weeks without notice.
• If the project is placed on hold upon customer request or the client changes his mind after initiation of the project, the refund will be voided.
• Refunds will not be issued once any portion or the entirety of the project has been delivered to the customer.
• Once work has commenced and the first project update has been delivered, all payments shall become non-refundable, and no refund claims or disputes shall be entertained thereafter.

2. Conditions for Refund

Refunds are subject to the following terms:

• Services must not have been fully rendered or completed.
• Government filing fees, third-party fees, or other external costs paid on your behalf are non-refundable.
• Any itemization of charges provided is for convenience and does not affect refund eligibility.
• Refunds may be issued as a store credit or returned to the original payment method, at our discretion.

3. US Filing Services Guarantee

Our services are backed by the US Filing Services Guarantee, which governs refund scenarios. If you're unsatisfied with our service, please contact our Customer Support to determine if a refund or credit can be processed.

4. Abandoned Orders

If you fail to provide the necessary information to complete your order within 30 days, we reserve the right to cancel the order and treat it as abandoned. In such cases, the purchase amount may be retained as liquidated damages to cover our time and resources committed to your order.

5. Store Credits

If you were issued a store credit from a previous transaction, it may be applied to your next purchase. Store credits do not reduce the minimum purchase requirement for installment plans (if applicable). To apply a store credit to a current order, please contact our Customer Care Team.

6. Installment Plan Refunds

If you are on an installment payment plan and request a refund within the eligible refund period, only the amount paid to date may be eligible, minus any applicable non-refundable fees. Missed or late installment payments may result in collection actions, and refunds will only be processed once the account is in good standing.

7. How to Request a Refund

To request a refund, please contact our Customer Care Team at +1 888 469 4181 We will review your request and respond within a reasonable time frame. You may also email us at [email protected]

If you have any questions or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Phone: +1 888 469 4181
Monday to Friday: 09:00 to 17:00 PST